17 September
Not receiving password reset or verification emails?
If your password reset or two-factor authentication (MFA) code has not arrived:
- Check your junk or spam folder.
- Check that your mailbox is not full.
- Make sure emails from no-reply@royalmail.com are not being blocked.
- If you forward emails between Hotmail, Outlook or Live accounts, check the original mailbox directly. Microsoft may prevent verification emails from being forwarded.
- Wait a few minutes before requesting another code.
For more help, see our MFA help guide.
