17 September
Not receiving password reset or verification emails?
If your password reset or two-factor authentication (MFA) code has not arrived:
- Check your junk or spam folder.
- Check that your mailbox is not full.
- Make sure emails from no-reply@royalmail.com are not being blocked.
- If you forward emails between Hotmail, Outlook or Live accounts, check the original mailbox directly. Microsoft may prevent verification emails from being forwarded.
- Wait a few minutes before requesting another code.
For more help, see our MFA help guide.
10 September
Help keep your Click & Drop account secure
Help keep your Click & Drop account secure
Two-Factor Authentication (2FA) adds an extra verification step when you sign in, helping protect your account even if your password is compromised.
We’re rolling this out throughout September, and 2FA will be mandatory for all accounts by the end of the month.
Enable it now: go to Settings > User Management > Admin Settings, tick the box to enable 2-step verification and click Save. All users on your account will be prompted to verify their email address when they next sign in.
View our step-by-step setup guide.
