13 November
Microsoft email outage
Microsoft had global problems which stopped some people from getting into their emails. Now the issue is resolved don't get locked out next time. Take two minutes to:
1. Set up an authenticator app (such as Google Authenticator or Microsoft Authenticator) on your phone, so your sign-in codes come straight to your phone instead of your email.
2. Save your recovery codes somewhere safe, like printed out or in a password manager. You can use these to get in if you ever lose access to your phone or email.
You'll find both options in your Click & Drop account settings.
For more help visit the Multi-Factor Authentication help page
17 September
Not receiving password reset or verification emails?
If your password reset or two-factor authentication (MFA) code has not arrived:
- Check your junk or spam folder.
- Check that your mailbox is not full.
- Make sure emails from no-reply@royalmail.com are not being blocked.
- If you forward emails between Hotmail, Outlook or Live accounts, check the original mailbox directly. Microsoft may prevent verification emails from being forwarded.
- Wait a few minutes before requesting another code.
For more help, see our MFA help guide.
